HeavyBet Casino App
The official platform is at heavybet.com, secured with SSL and governed by Terms of Service effective October 30, 2025. To access your account or create one, visit the site directly - the English version of the Terms of Service is the prevailing version across all language variants.
The platform covers four main categories: Casino, Live Casino, Promotion, and VIP. Deposits and gameplay are conducted in multiple currencies, with EUR as the internal operating currency; other accepted currencies include CHF, CAD, USD, PLN, DKK, HUF, CZK, BGN, NOK, NZD, AUD, and BDT, among others.
To track deposit status, bonus progress, or a payout request, check the relevant area of your account profile - bonus status and cancellation are managed through the My Bonuses (My Bonuses) section. For direct assistance, the support team is reachable at [email protected].
Access to real-money play is not available in all jurisdictions - the United Kingdom is explicitly listed as a restricted country, and players are solely responsible for verifying their local laws before participating. The full list of restricted countries and self-exclusion tools is covered in the responsible gambling and access section of this page.
| Parameter | Detail |
|---|---|
| Official website | heavybet.com |
| Terms of Service effective | October 30, 2025 |
| SSL security | Confirmed |
| Internal operating currency | EUR |
| Accepted currencies | EUR, CHF, CAD, USD, PLN, DKK, HUF, CZK, BGN, NOK, NZD, AUD, BDT and others |
| General support email | [email protected] |
| Self-exclusion email | [email protected] |
| License information | License page linked in site footer |
| Welcome Pack headline | Up to 3000 EUR + 300 free spins on first deposit |
| Withdrawal processing | Within 3 business days (bank time excluded) |
| Dormant account fee | EUR 10/month after 12 consecutive months without login |
| Age restriction | 18+ enforced; proof of age may be requested at any time |
| UK access | Restricted - real-money play not permitted |
Platform Overview
HeavyBet Casino App operates at heavybet.com under Terms of Service dated October 30, 2025. The site carries SSL security confirmation and displays an 18+ responsible gambling notice; the platform reserves the right to request proof of age and limit or suspend accounts that do not meet this requirement.
The four navigation categories are Casino, Live Casino, Promotion, and VIP. Within those categories, confirmed game types include Slots, Buy Feature titles, Live Roulette, Blackjack, Crash, Casual, Mines, Card games, Virtual Sports, Lottery, Scratch, Craps, Poker, Video Poker, Fishing, and Game Show - a full breakdown of how each type counts toward wagering requirements appears in the bonuses section.
All gameplay is settled in EUR as the internal currency; players depositing in other accepted currencies will have amounts converted accordingly. The operator's legal entity name and license number are not reproduced here - both can be verified through the License page linked in the site footer.
Policy documents available in the footer include the Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, AML Policy, KYC Policy, Responsible Gambling policy, Self Exclusion policy, and Betting Rules Player Guide. The platform currently offers a multi-deposit welcome offer; full amounts, wagering conditions, and expiry rules are detailed in the Welcome Pack and promotion terms section.
Bonuses and Promotions
The Welcome Pack runs across three deposits. The first deposit earns a +300% match up to 3000 EUR plus 300 free spins. The second deposit adds +50% up to 1500 EUR with 200 free spins, and the third delivers +150% up to 750 EUR with 50 free spins. A separate High Roller offer provides +100% up to 1500 EUR plus 100 free spins. On the sports side, a welcome free bet of up to 225 EUR is available, and every Monday a cashback promotion pays up to 500 EUR.
| Offer | Maximum Amount | Free Spins |
|---|---|---|
| Welcome - 1st deposit | 3000 EUR (+300%) | 300 |
| Welcome - 2nd deposit | 1500 EUR (+50%) | 200 |
| Welcome - 3rd deposit | 750 EUR (+150%) | 50 |
| High Roller | 1500 EUR (+100%) | 100 |
| Sports welcome free bet | 225 EUR | - |
| Monday cashback | 500 EUR | - |
To be eligible for any bonus, a player must have completed personal account data, activated their email address, and agreed to the relevant bonus terms. A minimum deposit may apply depending on the specific promotion. Only one active bonus is permitted per account at any time, and deposit-specific bonuses must be used one after another rather than simultaneously.
How the Bonus Balance Works
When a bonus is credited, the funds go into the bonus balance, which is kept separate from the cash balance. While a bonus is active, real money from the cash balance is spent first on every bet; only after the cash balance reaches zero does the platform draw from the bonus balance.
The wagering requirement is calculated using this formula: (deposit amount + bonus amount) multiplied by the wagering coefficient specified in the promotion's terms. The exact multiplier is not reproduced here - check the specific promotion's terms and conditions on the site for the confirmed figure.
Bonuses are typically active for 7 days, though wagering periods vary by promotion. Both the bonus and any winnings generated from it are lost if the bonus expires before wagering is complete. Free spin validity depends on the game provider, and the platform cannot regulate those expiry periods.
The Max Bet Cap (Max Bet Cap) applies whenever a bonus is active. Placing any bet that exceeds this cap is treated as bonus abuse; the exact cap value is set out in each promotion's terms.
Wagering Contributions by Game Type
Different game categories count toward the wagering requirement at different rates. The full confirmed breakdown is below.
| Game Type | Wagering Contribution |
|---|---|
| Slots | 100% |
| Buy Feature | 50% |
| Live Roulette | 10% |
| Blackjack | 10% |
| Crash | 5% |
| Casual | 5% |
| Mines | 5% |
| Card | 0% |
| Virtual Sports | 0% |
| Lottery | 0% |
| Scratch | 0% |
| Craps | 0% |
| Poker | 0% |
| Video Poker | 0% |
| Fishing | 0% |
| Game Show | 0% |
Cancelling a Bonus and Abuse Rules
A bonus can be cancelled at any time through the My Bonuses section in your profile, or by contacting the support team. If a partially redeemed bonus is cancelled, any winnings generated while that bonus was active are forfeited. Each player is eligible for only one promotional bonus per promotion per day.
Players who have submitted a payout request cannot receive new bonus credits; details on how pending withdrawal requests interact with bonuses are in the withdrawals section.
Bonus abuse is strictly prohibited and may result in a ban from future bonuses and cancellation of winnings. Confirmed abuse triggers include: exceeding the Max Bet Cap, covering 25 or more of 37 numbers in roulette as a low-risk strategy, creating more than one account, and initiating chargeback transactions. The platform reserves the right to change, suspend, or cancel any bonus at any time.
If a specific promotional code applies to an offer, the steps for entering and activating a promotional code are covered separately.
Bonus and Promo Codes
The exact location of the promotional code field has not been confirmed in the official platform text. Based on standard platform structure, the field is most likely found within the deposit flow or on the promotions page - check those areas when claiming a code-based offer. If the field is not visible, the specific promotion's terms will indicate whether a code is required.
To activate and verify a code, follow these steps:
- Locate the promotional code field in the deposit flow or on the promotions page.
- Enter the code exactly as provided, including any capitalisation.
- Complete the qualifying deposit as specified in the promotion's terms.
- Open the My Bonuses section in your profile to confirm the bonus has been credited.
- If the bonus does not appear, contact support before placing any bets.
If a code is rejected, the most common reasons are listed below. Note that this is a cautious reference list based on standard platform behaviour, not a confirmed official list from the Terms of Service.
- The code has expired or is no longer valid for new claims.
- Your account does not meet the eligibility criteria for that promotion.
- The qualifying deposit did not meet the minimum amount specified in the promotion's terms.
- Another bonus is already active on the account - only one can be held at a time.
- Personal account data or email activation has not been completed.
When contacting support about a code issue, include the code itself, the deposit amount and date/time, and a screenshot of any error message if one appeared. Send this information to [email protected]. For the full complaint and escalation process, the support and complaints section covers all steps. For the complete bonus terms that apply to code-based offers, see the bonuses and promotions section.
Deposits and Payment Methods
Confirmed payment methods include Visa, G Pay, Revolut, and Skrill. Additional methods may be available; the full list can be found on the payments page of the site. Minimum and maximum deposit amounts depend on the payment method chosen - check the payments section for the figures that apply to your preferred method.
- Visa
- G Pay
- Revolut
- Skrill
- Other methods - see payments page for the current list
Deposits must be made from accounts registered in your own name. Using a third-party account to fund your balance is prohibited. If a violation is detected, winnings are confiscated and the original deposit amount is returned to the account owner of the payment source.
Payment providers or systems may apply their own processing fees when handling a deposit transaction. The platform itself does not confirm a zero-fee policy, so check with your payment provider before depositing.
Any deposit must be wagered three times before the funds connected to that deposit can be withdrawn. This rule applies regardless of whether a bonus is active. If an amount is credited to your account in error, that amount remains the property of the platform and will be deducted from your balance.
Exact daily, weekly, and monthly payout caps are set out in the withdrawal limits and processing times section of this page. Before a payout can be processed, the platform may request documents; identity verification requirements are covered in the verification section.
Withdrawals and Payouts
All payout requests are processed within three business days. Bank processing time is not included in this figure - the three-day window covers the platform's internal processing only, and additional time may pass before funds appear in your account depending on your payment provider.
| Stage | Timeframe |
|---|---|
| Platform processing | Within 3 business days |
| Bank or provider processing | Variable - not included in platform time |
Daily, weekly, and monthly withdrawal limits are established in separate policies. The exact figures are not reproduced here - check the withdrawal policy page on the site for the current limits that apply to your account and payment method. If winnings exceed the monthly withdrawal limit, the platform may pay out the remainder in monthly instalments rather than as a single payment.
Higher VIP levels may qualify for exceptions to the standard withdrawal limits; VIP-level withdrawal exceptions are explained in the VIP section.
Before a withdrawal is released, the platform may request identity verification documents following standard KYC procedures. If verification is requested before your payout is released, the documents required for KYC are listed in the account verification section.
Submitting a withdrawal request cancels any unactivated bonuses on the account. Additionally, players with a pending withdrawal request cannot receive new bonus credits until the request is resolved. Any deposit connected to the withdrawal must have been wagered three times before the payout can proceed.
Account Verification (KYC)
Verification is a standard requirement before any withdrawal is processed. The platform also reserves the right to request proof of age at any time, independent of a withdrawal request. Failing to provide adequate documentation may result in account access being limited or suspended.
When Verification Is Triggered
The two primary triggers for a verification request are: a withdrawal being submitted, and an age check initiated by the platform at its discretion. If the platform suspects fraudulent registration data or other compliance concerns, additional checks may be required. Providing incorrect registration data at any stage results in account termination.
Documents Required and Format Rules
The following document types are required for identity verification:
- Government-issued ID (passport, national identity card, or equivalent)
- Payment system documents confirming the payment method used
- Utility bills or equivalent proof of address
All documents must be in the Latin alphabet or another applicable script as accepted by the platform. If standard documents cannot be provided in the required format, casino management may require video verification instead. This is confirmed in the platform's terms as an alternative route when document submission is not possible.
Consequences and Where to Check Status
Submitting forged documents results in immediate account termination and the voiding of all bonuses and winnings associated with that account. There is no appeal path described in the Terms of Service for this outcome.
To check the current status of a verification request, look in the account profile section of your account. The exact path is not confirmed in the official text, so navigate to your profile and look for a verification or account status area. Verification processing time is not stated in the Terms of Service - for an estimate, refer to the KYC Policy document linked in the site footer, or contact support directly.
The KYC Policy and AML Policy are both named documents available through the footer of heavybet.com. If a document issue remains unresolved after contacting the team, guidance on submitting a verification-related complaint is in the support section.
Games Catalog
The site is organised into four top-level navigation categories: Casino, Live Casino, Promotion, and VIP. Within the Casino and Live Casino categories, 16 confirmed game types are available, derived from the platform's wagering contribution table. Some titles may be unavailable in certain jurisdictions due to game provider policies, and those policies can change over time.
| Game Category | Wagering Contribution |
|---|---|
| Slots | 100% |
| Buy Feature | 50% |
| Live Roulette | 10% |
| Blackjack | 10% |
| Crash | 5% |
| Casual | 5% |
| Mines | 5% |
| Card | 0% |
| Virtual Sports | 0% |
| Lottery | 0% |
| Scratch | 0% |
| Craps | 0% |
| Poker | 0% |
| Video Poker | 0% |
| Fishing | 0% |
| Game Show | 0% |
The wagering contribution percentages above are a reference summary; the full context of how these figures apply to active bonuses is covered in the bonuses and promotions section. Provider names are not confirmed in the official platform text - use the provider filter in the game lobby to browse available suppliers. Demo or free-play availability is also not confirmed in the Terms of Service; check individual game tiles in the lobby for a free-play option.
Search and filter tools for navigating the catalog are accessible through the lobby interface. If a specific title is not loading or is marked as unavailable, this is most likely a jurisdiction restriction applied by the game provider rather than an account issue. For slot-specific guidance including wagering contribution details and free spins across promotions, see the slots section.
Slots
Standard slot games contribute 100% toward the wagering requirement when a bonus is active. Buy Feature slots - where the bonus round can be purchased directly - contribute only 50%. This distinction matters when planning which games to play during a bonus period, as Buy Feature titles progress wagering at half the rate of standard slots.
| Slot Type | Wagering Contribution |
|---|---|
| Standard slots | 100% |
| Buy Feature slots | 50% |
Free spins are linked to several promotions across the platform. The confirmed amounts are:
- Welcome - 1st deposit: 300 free spins
- Welcome - 2nd deposit: 200 free spins
- Welcome - 3rd deposit: 50 free spins
- High Roller bonus: 100 free spins
Free spin validity periods are set by the individual game provider, not by the platform. HeavyBet Casino App cannot regulate when provider-issued free spins expire, so use them promptly after they are credited to your account.
Slot provider names and specific game titles are not confirmed in the official platform text. To browse by provider, use the filter available in the game lobby. RTP and volatility information, where available, can be found in the information panel of each individual game. If a slot title is unavailable in your region, this reflects the game provider's jurisdiction policy rather than an account restriction - the same title may become available if the provider updates its policies.
For the full wagering table covering all game types and the complete bonus terms that apply to free spins, see the bonuses and promotions section.
Sports Betting
A sports welcome free bet of up to 225 EUR is available to eligible players. This is a separate offer from the casino Welcome Pack and is claimed through the Promotion category on the site. Specific minimum bet requirements and qualifying conditions are set out in the Betting Rules Player Guide, a named document accessible through the site footer.
The platform includes an Early Payout feature for sports betting, confirmed under the label "Early Payout, No Waiting." This allows players to settle certain bets before the event concludes. The precise markets and conditions where early payout applies are detailed in the Betting Rules Player Guide.
Virtual Sports titles are listed as a game category within the platform, but bets placed on Virtual Sports contribute 0% toward casino bonus wagering requirements. If you are working through a casino bonus, virtual sports play will not advance your progress. For the complete wagering contribution breakdown across all game types, the bonuses and promotions section contains the full table.
VIP Program and Premium Shop
VIP is a named navigation category on the platform, sitting alongside Casino, Live Casino, and Promotion in the main menu. The Premium Shop (Premium Shop) is currently active - at the time of data collection it was marked as open with a six-day countdown timer, though this status changes as shop cycles rotate.
The Premium Shop operates on a chip-based mechanic:
- Make a deposit to the platform.
- Collect Chips (Chips) credited to your account as a result of that deposit activity.
- Use accumulated chips to purchase premium items available in the shop.
VIP tier names and the specific chip earn rates per tier are not confirmed in the official platform text. To see the current tier structure and how chips are earned at each level, visit the VIP section directly on the site.
One confirmed benefit of reaching higher VIP levels is the possibility of exceptions to the standard withdrawal limits. The standard daily, weekly, and monthly payout caps apply to all accounts by default; withdrawal limits and processing times are covered in the withdrawals section. The Monday cashback promotion of up to 500 EUR is part of the broader promotions offering - full terms are in the bonuses and promotions section.
Support and Complaints
Two confirmed contact addresses are available for player communication:
| Channel | Detail |
|---|---|
| General support | [email protected] |
| Self-exclusion requests | [email protected] |
Live chat and telephone support availability are not confirmed in the official platform text. Check the support page on heavybet.com for the current list of contact channels and any response time information.
Complaints are handled within the support department. If a complaint is not resolved at first contact, it is escalated internally within the organisation. The complaints and disputes process is covered in Section 18 of the Terms of Service.
When submitting a complaint, include the following to help the team investigate efficiently:
- Your account username or registered email address
- A clear description of the issue, including dates and transaction references
- Screenshots of any error messages or relevant account screens
- For bonus or code disputes: the code used, the deposit amount, and the date and time of the transaction
- For payment disputes: the payment method, amount, and any reference numbers provided by your bank or provider
In any dispute, server logs and platform records are the final authority in determining the outcome. The platform also reserves the right to cancel wagers that were accepted in error or to re-settle them at the correct terms. Claims arising from the Terms of Service or gameplay cannot be assigned or transferred to a third party without the platform's written consent.
For self-exclusion, send a request to [email protected]. Full detail on the self-exclusion process and the named Self Exclusion policy document is in the responsible gambling and access section.
Responsible Gambling and Access
Players are solely responsible for verifying that online gambling is permitted under the laws of their jurisdiction before registering or depositing. The platform enforces age verification and reserves the right to request proof of age at any time, limiting or suspending accounts that do not comply.
Restricted Countries and Access Rules
Real-money play is not available to residents of the following jurisdictions. The list is not exhaustive and may be amended.
- United Kingdom
- United States of America
- Russia
- Sweden
- Netherlands
- Romania
- Malta
- Cyprus
- Estonia
- Lithuania
- Belarus
- Iran
- Iraq
- Israel
- Myanmar
- North Korea
- Ukraine (including the territory of Crimea)
- Curaçao
- Republic of Moldova
- Armenia
- Georgia
- Netherlands Antilles
- Cote d'Ivoire
- Afghanistan
- All FATF Blacklisted countries
- Any other jurisdictions deemed prohibited by the competent authority
Self-Exclusion Process
To request self-exclusion, send an email to [email protected]. State clearly that you are requesting exclusion from the platform and include your registered account details. The Self Exclusion policy is a named document linked in the site footer and contains the full terms governing how exclusion requests are processed.
The Responsible Gambling policy document is also available through the footer and outlines the broader set of tools and commitments the platform maintains. If a self-exclusion request requires follow-up or escalation, the support and complaints section covers the complaint process.
Dormant Account Rules
An account is classified as dormant after twelve consecutive months without a login. The trigger is the absence of any login activity - not merely the absence of deposits or gameplay.
| Condition | Detail |
|---|---|
| Inactivity trigger | No login for 12 consecutive months |
| Monthly administrative fee | EUR 10, or the current account balance if less than EUR 10 |
| Fee applies while | The account balance remains positive |
To avoid dormant account fees, log in to your account at least once every twelve months. If you no longer wish to maintain the account, consider requesting self-exclusion via [email protected] before the inactivity period begins.
FAQ
Is HeavyBet Casino App available in the United Kingdom?
No. The United Kingdom is explicitly listed as a restricted country in the Terms of Service. Residents of the UK cannot use the platform for real-money play.
What is included in the HeavyBet Welcome Pack?
The Welcome Pack covers three deposits: the first earns +300% up to 3000 EUR plus 300 free spins, the second adds +50% up to 1500 EUR with 200 free spins, and the third provides +150% up to 750 EUR with 50 free spins.
How does the Bonus Balance work at HeavyBet?
Bonus funds are credited to a separate bonus balance, distinct from the cash balance. When a bonus is active, real money from the cash balance is used first on every bet; the bonus balance is only drawn upon after the cash balance reaches zero.
Which games count toward wagering requirements at HeavyBet?
Slots contribute 100%, Buy Feature slots 50%, Live Roulette and Blackjack each 10%, and Crash, Casual, and Mines each 5%. Card games, Virtual Sports, Lottery, Scratch, Craps, Poker, Video Poker, Fishing, and Game Show all contribute 0%.
What is the Buy Feature wagering contribution at HeavyBet?
Buy Feature slots contribute 50% toward the wagering requirement, compared to 100% for standard slots. This means each bet placed on a Buy Feature title advances wagering progress at half the rate of a standard slot bet of the same amount.
How do I cancel a bonus at HeavyBet?
Open the My Bonuses section in your account profile and select the cancellation option, or contact the support team at [email protected]. Be aware that if a bonus has been partially redeemed, any winnings generated while it was active will be forfeited upon cancellation.
Where do I enter a promo code at HeavyBet?
The exact location of the promotional code field is not confirmed in the official platform text. Check the deposit flow or the promotions page when claiming a code-based offer. After completing the qualifying deposit, verify the bonus was applied by checking the My Bonuses section in your profile.
Why is my HeavyBet promo code not working?
Common reasons include an expired code, an account that does not meet the promotion's eligibility criteria, a deposit below the required minimum, another bonus already being active on the account, or incomplete personal data or email activation. Contact [email protected] with the code, deposit amount, date, and any error screenshot if the issue persists.
What payment methods does HeavyBet accept for deposits?
Confirmed methods include Visa, G Pay, Revolut, and Skrill. Additional methods may be available; the full current list is on the payments page of the site. All deposits must be made from accounts registered in your own name.
How long does a HeavyBet withdrawal take?
The platform processes all payout requests within three business days. This timeframe covers internal processing only; bank or payment provider processing time is additional and varies by method.
What documents are needed for HeavyBet KYC verification?
The platform requires a government-issued ID, documents confirming the payment method used, and a utility bill or equivalent proof of address. All documents must be in the Latin alphabet or another applicable script. If standard documents cannot be provided, video verification may be requested instead.
Why is a game unavailable in my region at HeavyBet?
Some titles are restricted in certain jurisdictions under game provider policies, which can change over time. This is a provider-level restriction, not an account issue. Check the game lobby for currently available titles in your region.
Do slots count 100% toward HeavyBet wagering requirements?
Yes, standard slot games contribute 100% toward the wagering requirement. Buy Feature slots are an exception and contribute only 50%. Check the game type before playing during an active bonus to understand how quickly it will progress your wagering.
How long are HeavyBet free spins valid?
Free spin validity is set by the individual game provider, not by the platform. HeavyBet Casino App cannot regulate these expiry periods, so use credited free spins as soon as possible after they appear in your account.
What is the HeavyBet Early Payout sports feature?
The Early Payout feature, confirmed under the description "Early Payout, No Waiting," allows players to settle certain sports bets before the event ends. The specific markets and conditions where this applies are detailed in the Betting Rules Player Guide, available through the site footer.
How does the HeavyBet Premium Shop work?
The Premium Shop operates on a three-step mechanic: make a deposit, collect Chips credited to your account, then use those chips to purchase premium items available in the shop. The shop was active with a six-day timer at the time of data collection; availability rotates, so check the VIP section for the current status.
How do I contact HeavyBet support?
The confirmed contact address for general support is [email protected]. Live chat and telephone availability are not confirmed in the official text - check the support page on heavybet.com for the current channel options and any stated response times.
How do I self-exclude from HeavyBet?
Send a self-exclusion request to [email protected], including your registered account details and a clear statement that you are requesting exclusion. The Self Exclusion policy document in the site footer contains the full terms governing this process.
What fee applies to a dormant HeavyBet account?
An account becomes dormant after twelve consecutive months without any login. Once dormant, a monthly administrative fee of EUR 10 is charged - or the current account balance if it is less than EUR 10 - for as long as the balance remains positive.
What happens if I submit forged documents to HeavyBet?
Providing forged documents results in immediate account termination. All bonuses and winnings associated with the account are voided. This is a confirmed consequence stated in the platform's Terms of Service and anti-fraud policy.
Bonuses
